Shipping Policy

1. Processing Time

• Orders are typically processed within 2 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Custom or bulk orders may require additional processing time, which will be communicated to you.

2. Shipping Methods and Delivery

• We ship orders via trusted carriers such as UPS, FedEx, DHL, Canada Post.

• Standard delivery time is 3–12 business days], depending on your location.

• Expedited or express shipping options may be available at checkout for an additional cost.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery address, package size, and weight.

• Free shipping may be offered on orders over CAD$100, unless otherwise stated.

4. International Shipping

• We currently ship to [list countries/regions].

• International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

• Delivery times for international orders may vary due to customs clearance processes.

5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number and link.

• Tracking information may take up to 24–48 hours to update.

6. Delays and Issues

• While we strive to ensure timely delivery, we are not responsible for delays caused by carriers, customs, or factors beyond our control (e.g., weather conditions).

• If your order is significantly delayed or missing, please contact us at [Insert Contact Email] and we will assist in resolving the issue.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 7 days with photos of the damaged product and packaging.

• If your package is lost in transit, we will work with the carrier to investigate and, if confirmed, send a replacement or issue a refund.